Privacy Policy indo62 — Protection Data & Security Member

Indo62 is committed to protecting the privacy and data security of all members using our platform. As a trusted online gaming platform for Malaysian players, we understand the importance of the trust you place in us when sharing your personal information.

This Privacy Policy is prepared in accordance with internationally recognized best practices in data protection. We operate transparently — you have the right to know exactly what data we collect, why it is collected, how it is used, and who can access it.

This policy applies to all services offered by indo62, including the website, mobile app, customer support services, and all our official communication channels. Should any material changes be made to this policy, we will notify you via a notice on the platform and your registered email.

Indo62 only collects data that is genuinely necessary to provide a secure, seamless, and high-quality service to our members. The following are the categories of data we collect:

We also collect data automatically when you browse our platform, including through cookies, server log files and similar tracking technologies. This information is used to understand usage patterns and enhance your experience on the platform.

The personal data we collect is used solely for legitimate and transparent purposes. Below is the complete list of data usage purposes at indo62:

• Account Management: Creating and managing your member account, including identity verification, password setup and profile updates.
• Transaction Processing: Processing deposits and withdrawals securely, verifying the source of funds and ensuring financial transactions run smoothly.
• KYC & AML Compliance: Meeting legal requirements related to identity verification (Know Your Customer) and anti-money laundering (Anti-Money Laundering).
• Platform Security: Detecting and preventing fraud, multi-account use, system exploitation and any suspicious activity.
• Customer Support: Providing effective technical assistance and support services whenever you need help.
• Service Communications: Sending important notifications relating to your account, transactions, promotions you have opted in to receive, and policy updates.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and providing appropriate self-limit tools.
• Service Improvement: Analysing usage data in aggregate and anonymised form to improve platform functionality, performance and user experience.
• Legal Compliance: Complying with any legal requirements, regulations or court orders applicable to indo62's operations.

We will not use your data for purposes other than those stated above without first obtaining your explicit consent.

Indo62 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, there are certain situations where we may need to share your data with selected third parties, as follows:

• Payment Service Providers: Required transaction information is shared with licensed payment gateways, banks and e-wallet providers to securely process your deposits and withdrawals.
• Game Providers: Minimum technical data (such as session IDs and currency denominations) is shared with third-party game providers offering games on our platform, strictly for technical purposes.
• Security Services: We use third-party fraud detection and cybersecurity services that may process certain technical data for platform protection purposes.
• Regulatory Bodies & Law Enforcement: Where required by law, court order, or a valid request from the relevant authorities, indo62 will disclose the necessary information in accordance with applicable legal provisions.
• Business Transfers: If indo62 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

Protecting your personal data is indo62's top priority. We continually invest in security infrastructure and employ multi-layered protection measures to keep your data safe:

• Data Encryption in Transit: All communications between your browser and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption — the same standard used by leading banking institutions.
• Data Encryption at Rest: Sensitive data such as financial information and identity verification documents is stored in encrypted form using robust AES-256 encryption.
• Two-Factor Authentication (2FA): Members are encouraged and supported to enable two-factor authentication for an added layer of security during login.
• Continuous Monitoring: Our systems are monitored 24/7 to detect any intrusion attempts, unusual activity, or potential security breaches.
• Regular Security Testing: The indo62 platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Internal Access Management: Staff access to member data is restricted based on the principle of least privilege — each staff member can only access the data necessary to perform their duties.

While we take all reasonable steps to protect your data, it is important to note that no data transmission over the internet or electronic storage method is 100% secure. In the event of a security breach involving your data, we will notify you promptly via your registered email address.

Indo62 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, basket management and security settings. These cookies cannot be disabled as they are essential for platform operation.
• Performance Cookies: Helping us understand how members use the platform — which pages are visited most, how long is spent in each section and where any technical errors occur. All information is collected anonymously.
• Functional Cookies: Storing your preferences such as preferred language, display settings and login information (if you choose "remember me") to speed up the process on future visits.
• Analytics Cookies: Used alongside analytics tools such as Google Analytics to provide us with an aggregated overview of platform traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience. For more information on managing cookies, refer to your web browser's help documentation.

As an indo62 member, you have the following rights regarding your personal data. We fully respect these rights and will process every request promptly:

In the course of operating its platform, indo62 may need to transfer your personal data to servers or processing facilities located outside Malaysia. Such transfers occur in the following situations:

• When using cloud hosting services with data centers located in multiple locations.
• When international payment service providers process your transactions.
• When third-party game providers based outside Malaysia require minimum technical data to deliver their games.

All international data transfers carried out by indo62 are subject to adequate safeguards, including the use of standard data transfer agreements, data protection assessments, and strict security requirements imposed on all data recipients.

Indo62 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration your account is active, plus the minimum period required by regulations following account closure.
• Financial Transaction Records: Retained for a minimum of 5 years after a transaction occurs, in line with legal requirements relating to financial records and AML.
• Identity Verification Documents (KYC): Retained for a minimum of 5 years after the business relationship ends, in accordance with international compliance standard requirements.
• Support Communication Logs: Retained for 2 years for reference purposes, dispute resolution and service improvement.
• Technical Data & System Logs: Typically retained for 12 months for security, incident investigation, and system performance optimization purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications, or for up to 3 years from the last relevant interaction.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be personally associated with you. The deletion and anonymisation process is carried out in accordance with secure technical procedures and is irreversible.

The indo62 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

All new account registration applicants are required to confirm that they are at least 18 years of age during the registration process. A rigorous age verification process is carried out as part of our standard KYC procedures.

The indo62 platform may contain links to third-party websites or services in certain contexts, such as payment providers or gaming platforms. indo62 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit independently, especially before submitting any personal information. The security of your data on third-party websites is the responsibility of those website operators, not indo62.

The presence of links to third-party websites on our platform does not imply that we endorse or verify the content, products, services or privacy practices of those websites. Exercise your own discretion when interacting with third parties through the indo62 platform.

Indo62 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to our services.

When a material amendment occurs, we will notify you through the following means:

• A clear notice on the indo62 platform homepage at least 14 days before the amendment takes effect.
• Notification emails sent to the email address registered to your account.
• Updating the "Last Updated" date shown at the top of this document.

Continued use of the indo62 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to stop using the platform and request account closure and data deletion in accordance with the established procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us. Our team is ready to help you understand your rights and ensure your privacy is fully protected.

You can reach the indo62 Privacy & Data Protection team via:

• Live Chat: Available 24/7 directly on the indo62 platform — the fastest way to get an immediate response.
• Support Email: Send a detailed inquiry to our official support email address listed in the footer of this website.
• FAQ Section: Visit page FAQ us for answers to the most frequently asked privacy questions.

Indo62 takes every privacy-related feedback and complaint seriously. If you are dissatisfied with how we handle your personal data or our response to your request, you have the right to refer the matter to the relevant data protection regulatory authority in your jurisdiction.